Return Policy

Last updated: October 4, 2026

We want you to love your Halloween décor. If something isn't right, here's how returns work at Halloween Day's (operated by Orryx LLC).

30-day returns

You can return any item within 30 days of delivery. This goes beyond the 14-day right of withdrawal you have by law in the EU (see below), which is not affected.

To be eligible, items should be unused, in the condition you received them and, where possible, in their original packaging.

How to start a return

Email us at officialorryx@gmail.com with your order number and the item(s) you want to return.
We'll reply with the return address and instructions. Please don't send items back before contacting us, as returns sent to the wrong address can't be processed.
Send the item(s) back within 14 days of telling us you want to return them.

Return shipping costs

Changed your mind: you pay the cost of sending the item back.
Damaged, defective or wrong item: returns are free. Email us within 14 days of delivery with your order number and a photo of the problem, and we'll send a replacement or a full refund.

Refunds

We refund you within 14 days of receiving your request, using the same payment method you used to pay. We may wait until we've received the item back, or until you've shown proof that you've sent it, whichever comes first.

If you return your whole order under your right of withdrawal, we also refund the original standard shipping cost.

Shipping Protection

If you added Shipping Protection and your parcel is lost, stolen or damaged in transit, email us with your order number (and photos if damaged). We'll reship your order or refund you in full.

Halloween charity donations

100% of charity donations go to the charity we work with. If you added a donation by mistake, email us before October 31 and we'll refund it.

Your right of withdrawal (EU customers)

If you're a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period ends 14 days after the day you, or a third party you named (other than the carrier), received the goods.

To exercise this right, tell us clearly that you want to withdraw, for example by email to officialorryx@gmail.com or by post to Orryx LLC, 30 N Gould St, Sheridan, WY 82801, United States. You can use the model form below, but you don't have to. It's enough to send your message before the 14 days are over.

You'll only be responsible for any reduced value of the goods resulting from handling beyond what's necessary to check their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Orryx LLC, 30 N Gould St, Sheridan, WY 82801, United States, officialorryx@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____
Ordered on ____ / received on ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is sent on paper): ____
Date: ____